How it works

Performance Analytics in Five Steps

Link Your Channels

Connect voice, SMS and chat in a few clicks—no code or consultants required.

Stream Interaction Data

Every call and message feeds into our analytics engine as it happens.

Analyze Key Metrics

Resolution rates, response times and volume trends calculate themselves automatically.

Set Alerts & Reports

Pick your thresholds, schedule custom reports and get notified the moment numbers shift.

Act on Insights

Use live charts and drill-downs to fix bottlenecks, optimize staffing and boost satisfaction.

Works with the Tools Your Team Uses Everyday

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Custom Report Builder

Design, schedule and share detailed reports on any metric—no spreadsheets needed. Pick fields, set date ranges and get PDFs or CSVs delivered straight to your inbox.
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Threshold Alert Engine

Define performance thresholds and receive instant notifications when numbers dip or spike. Stay ahead of issues with real-time email or Slack alerts.

Turn
Every Conversation
into Revenue

Join thousands using our AI Agents to capture leads 24/7, convert 30% better than humans, and get set up in under 20 minutes.