Overview
The LiveAgent integration sends every call, chat and support interaction into your existing LiveAgent help desk. Our AI agent works behind the scenes so your team stays focused on resolving issues, not updating tickets.

Core Benefits

• Real-Time Ticket Creation
  Incoming calls or chats become LiveAgent tickets instantly—no manual entry.
• Automatic Comment Logging
  Every transcript, resolution note and follow-up logs back to the right ticket.
• Status & SLA Management
  When priority or status changes during an interaction, the agent updates ticket fields and triggers your workflows.
• 24/7 Support Coverage
  After-hours inquiries turn into tickets ready for your team in the morning—no customer left waiting.
• Enterprise-Grade Security
  OAuth authentication, role-based controls and full audit trails keep your support data safe and compliant.

Setup Made Easy
Our team handles every step. You grant us secure LiveAgent API access and we configure mailboxes, SLAs, workflows and tags. No portals to learn. No code to write.

Why It Matters
Eliminate manual ticket-entry errors by up to 80 percent. Shrink first-response times from hours to minutes. Most teams see ROI within days through faster resolutions, fewer escalations and higher customer satisfaction.

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