Overview
The Help Scout Integration routes every call, chat and support interaction into your existing Help Scout mailboxes. Our AI agent works behind the scenes so your support team stays focused on resolving issues, not updating conversations.

Core Benefits

• Real-Time Ticket Creation
  Incoming calls or chats spawn new Help Scout conversations instantly—no manual entry.
• Automatic Comment Logging
  Every call transcript, message snippet and resolution note logs back to the right conversation.
• Status & Workflow Updates
  When an interaction changes priority or status, the agent updates tags, folders and workflows in Help Scout.
• 24/7 Coverage
  After-hours inquiries become tickets ready for your team in the morning—no customer left waiting.
• Enterprise-Grade Security
  OAuth authentication, role-based permissions and audit trails keep your support data safe and compliant.

Setup Made Easy
Our team handles every step. You grant us secure Help Scout API access, and we configure mailboxes, workflows, tags and automation rules. No portals for you to learn. No API work on your end.

Why It Matters
Eliminate manual ticket-entry errors by up to 80 percent. Shrink first-response times from hours to minutes. Most teams see ROI within days through faster resolutions, fewer escalations and improved customer satisfaction.

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