Overview
The Freshdesk Integration routes every call, chat and support interaction into your existing Freshdesk environment. Our AI agent works behind the scenes so your support team stays focused on resolving issues, not updating tickets.

Core Benefits

• Real-Time Ticket Creation
  New calls or chats spawn Freshdesk tickets instantly—no manual entry.
• Automatic Comment Logging
  Every conversation snippet, resolution note and follow-up gets logged to the right ticket.
• Status & SLA Updates
  When an interaction changes urgency or status, the agent updates ticket fields and triggers your SLA workflows.
• 24/7 Support Coverage
  After-hours inquiries become tickets ready for your team in the morning—no customer left waiting.
• Enterprise-Grade Security
  OAuth authentication, field-level controls and full audit trails keep your support data safe and compliant.

Setup Made Easy
Our team handles every step. You grant us secure Freshdesk API access, and we configure ticket fields, automations, views and workflows. No portals for you to learn. No API work on your end.

Why It Matters
Eliminate manual ticket-entry errors by up to 80 percent. Shrink first-response times from hours to minutes. Most teams see ROI within days through faster resolutions, fewer escalations and improved customer satisfaction.

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